While we hope you will be very happy with your bod & ted purchase, we understand that sometimes you might have second thoughts. In order to return or exchange goods, please fill in the returns form enclosed with your order. If you would like to exchange an item, please contact us on firstname.lastname@example.org or call us on 01892 526700 to check whether the product is available. You can either send the goods you wish to return to the bod & ted Returns Department at the address below, or return your goods in person to the bod & ted store, both within 14 days of receipt. All items, including sale items may be returned for a full refund within 14 days of your goods being received, we will not accept returns outside of the above time frame other than for faulty goods and will not accept returns for items that are not in their original condition (see below for what constitutes original condition). All items are thoroughly checked prior to despatch, we advise customers to check goods on receipt, and definitely before removing the tags. bod & ted will refund the original card used for the purchase within 14 days of receiving the returned items.
The refund includes the full value of the items returned but excludes postage costs.
RETURNING MADE EASY
Returning made easy with a fee of £4 per parcel, which will be deducted from your refund when using our Tracked 48 Royal Mail Returns label. *this is available for UK customers only
1. Package up your return as stated in the 'Returns Process'
2. Please visit the website below to produce a Royal Mail returns label. This is pre-paid and the cost of the label will be deducted from your refund.
3. You now have two options. Option 1 - arrange collection by Royal Mail with their parcel collect service for a cost of 0.60p or Option 2 - take it to your local post office, where they will scan it and give you proof of postage
4. Once we have received your return we will process your refund, deducting the £4 return delivery charge
Alternatively you can arrange your own return via the Post Office or a courier of your choice - we recommend a recorded service as the item is your responsibility until it reaches us.
When returning clothes or footwear please make sure that when trying items on you are not wearing any make up, deodorant or perfume which might in any way leave a scent or mark on the item. The item must be returned in any original packaging with all tags still attached and must not have been worn or washed and must be in the condition it left bod & ted. Please note that earrings, face masks and underwear are non-returnable.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found www.hmso.gov.uk.
Please note that this is our online returns policy and that our in store policy differs - please contact us should you wish to find out more about our in store policy.
bod & ted
70 High Street